Shipping & Delivery Policy

LOCAL DELIVERY POLICY

LOCAL DELIVERY OF PRE-ORDERS MADE BY LOCAL COURIER (Houston Metro Area)

DELIVERY HOURS: Monday-Friday between the hours of 10am-5pm for orders placed at least 24 hours in advance.
CUT-OFF TIME: noon the prior business day.
DELIVERY TIME: Courier requires a minimum 90-minute window for delivery; they cannot promise an exact time.
PRICE: based on distance with rates starting at $25.00.
INCORRECT ADDRESS: It is Customer’s responsibility to ensure the delivery address is correct and complete. If an incorrect address is provided, DG will attempt to redirect your package if possible. DG is not responsible for delayed or failed delivery if an incorrect address was provided. Any additional charges incurred due to incorrect delivery address or unavailable recipient will be passed on to the customer as a separate and additional charge from the original order.
NO ONE AVAILABLE TO SIGN FOR DELIVERY: If no one is available to receive your order at the time of delivery, our driver will attempt to leave the delivery with a neighbor if possible, but DG is not responsible for any damages to the product if someone else accepts it.
DELAYS BEYOND OUR CONTROL: DG is not responsible for damaged or delayed packages due to construction delays or to severe weather conditions, such as heat, cold, rain, etc. at the delivery point.

LOCAL DELIVERY OF SAME-DAY ORDERS MADE BY UBEREATS DRIVE (only available for 5-mile radius of cafes)

UBEREATS DRIVE: Same-day delivery orders placed online are delivered by UberEats Drive and are subject to the availability of drivers and product.
DELIVERY RADIUS: Same-day delivery orders are only available within a 5-mile radius of our café located at 3600 Kirby Dr. & 25 Waterway Ave.
DELIVERY TIME: UberEats Drive does not guarantee a specific delivery time.

INCORRECT ADDRESS: It is Customer’s responsibility to ensure the delivery address is correct and complete. If an incorrect address is provided, DG will attempt to redirect your package if possible. DG is not responsible for delayed or failed delivery if an incorrect address was provided. Any additional charges incurred due to incorrect delivery address or unavailable recipient will be passed on to the customer as a separate and additional charge from the original order.
NO ONE AVAILABLE TO SIGN FOR DELIVERY: If no one is available to receive your order at the time of delivery, our driver will attempt to leave the delivery with a neighbor if possible, but DG is not responsible for any damages to the product if someone else accepts it.
DELAYS BEYOND OUR CONTROL: DG is not responsible for damaged or delayed packages due to construction delays or to severe weather conditions, such as heat, cold, rain, etc. at the delivery point.

FOR MORE INFO:

For answers to questions not addressed here, or to place orders by phone, please contact Customer Service Mon - Fri, 8am - 5pm CST: 713.522.9999 or Toll Free: 1-877-CORP-GFT (877.267.7438). You may also contact us by e-mail: customersvc@dessertgallery.com.

NATIONWIDE SHIPPING POLICY

We guarantee to ship your order on time, but we cannot guarantee arrival times because this is up to the shipping company. We can assist with product and packaging issues, but all shipping issues must be taken up directly with UPS.

We ship UPS using the following services:

UPS GROUND (within the state of Texas only): Monday-Wednesday to arrive Wednesday-Friday (by 5pm to business addresses and by 8pm to residential addresses).
UPS 2-DAY: Monday-Wednesday to arrive Wednesday-Friday Friday (by 5pm to business addresses and by 8pm to residential addresses).
OVERNIGHT: Monday-Thursday to arrive by Tuesday-Friday (by 5pm to business addresses and by 8pm to residential addresses).

Shipping & Handling

Cakes are shipped in special insulated packaging with both dry ice and gel packs.
Desserts will arrive partially frozen to thawed. Upon receipt, remove the contents and look for the serving instructions sticker on each box to determine whether the item should be refrigerated or stored at room temperature.

Tracking packages

You will receive a shipping confirmation e-mail and tracking number for your package on the day that your package leaves our premises. To track your package, simply click on the link within the email to follow the package on its journey to your recipient.

Incorrect addresses

INCORRECT ADDRESS: It is Customer’s responsibility to ensure the delivery address is correct and complete. If an incorrect address is provided, DG will attempt to redirect your package if possible. DG is not responsible for delayed or failed delivery if an incorrect address was provided. Any additional charges incurred due to incorrect delivery address or unavailable recipient will be passed on to the customer as a separate and additional charge from the original order.

NO ONE AVAILABLE TO SIGN FOR PACKAGE: If no one is available to receive your order at the time of delivery, our driver will attempt to leave the delivery with a neighbor if possible, but DG is not responsible for any damages to the product if someone else accepts it.
DELAYS BEYOND OUR CONTROL: DG is not responsible for damaged or delayed packages due to construction delays or to severe weather conditions, such as heat, cold, rain, etc. at the delivery point.

FOR MORE INFO:

REFUND POLICY

If you are not completely satisfied with our products, please contact us within two business days of the delivery date to discuss. We will make every effort to correct any issues on our part through replacement of a product or refund. Products that are returned as a result of delivery exceptions are non-refundable.

Receive email updates from us!